UPDATED: 25 March 2020

Our Response to COVID-19 (Coronavirus)

In the interests of the health and safety of Kingdom Air Conditioning personnel, and our valued clients, Kingdom Air Conditioning has implemented policy and procedures which must be adhered to.

CLIENT RESPONSIBILITY

By agreeing to have Kingdom Air Conditioning personnel on your premises, you assert, to the best of your knowledge, that no one on your premises:

  • has COVID-19
  • has symptoms of COVID-19
  • has travelled overseas in the last fourteen (14) days
  • is in self-isolation

It is also your responsibility to advise Kingdom Air Conditioning IMMEDIATELY of any of the above, and within fourteen (14) days of a visit to your premises if a person or persons are diagnosed to have COVID-19.

If you have a COVID-19 policy, then it is your responsibility to provide it to us in a timely manner so that we can honour your requirements.

KINGDOM AIR CONDITIONING RESPONSIBILITY

Kingdom Air Conditioning have implemented strict rules for all personnel. These rules include minimisation of exposure or contact to others. We are assessing each job as it comes to us, and prioritising according to the nature of business conducted, essential services, minimal contact with others and our ability to limit our personnel’s exposure to Covid-19.

Within 24 hours of our scheduled visit to your premises we will contact you via telephone to outline our procedures, and to receive yours. This conversation is noted in your job files, and will include details of person spoken to, date and time, your policy, and information on ours.

You will also be sent links via email and text message (where email address and mobile numbers are provided) to our policy.

Kingdom Air Conditioning reserve the right to refuse service, and also to leave premises immediately if personnel feel that they are at risk of exposure.

Our full policy is detailed below. Pertinent highlights are as follows:

  • Kingdom Air Conditioning personnel are temperature checked every morning before they are released to attend premises. If temperature indicates a fever, personnel are not allowed to attend work and must be medically checked and cleared
  • We adhere to all Department of Health and government guidelines, including safe distancing, hygiene and recommendations by same.

OUR FULL POLICY, as handed to all Kingdom Air Conditioning personnel, and to which all personnel have agreed to adhere to, is below.

CLICK HERE for a PDF copy

KINGDOM AIR CONDITIONING COVID-19 POLICY – as given to our personnel

The coronavirus (Covid-19) is, as you know a moving target.  As we are moving in and out of people’s homes and businesses, we must adhere to certain policies and procedures to ensure the ongoing safety of both ourselves, each other, clients and others we meet during the course of business.

Therefore, in the interests of maintaining safety and ongoing work for everyone, the requirements and procedures below are EFFECTIVE IMMEDIATELY, and must be adhered to until further notice.

  • Obey ALL government bans, laws, rules, restrictions, safe distance rules, and social separation requirements
  • Each morning, prior to leaving home, you will be required to take your own temperature, and report it to us via email or sms.  Normal temperature range for our purposes is 36°C to 37°C.  If your temperature is higher than this, you will be excluded from work and required to be medically cleared to work
  • We will be requiring all clients or persons on sites where we are carrying out work to confirm that they are symptom free, PRIOR to you attending site
  • Adhere to all COVID-19 policies handed to us by clients – these are recorded in your Job Cards
  • Before entering any premises, ask the clients if there is ANYONE at the premises with a cough, fever, sore throat or ANY possible symptom of coronavirus.  If anyone has symptoms, or if you encounter anyone in the course of your duties with possible symptoms, LEAVE IMMEDIATELY and notify the OFFICE IMMEDIATELY
  • If you have ANY symptoms at all, DO NOT come to work.  If anyone in your family has any symptoms, DO NOT come to work.  Please call in sick.  We will work around this, REGARDLESS of what commitments we have to clients. 
  • Advise us immediately if anything comes to your attention, either with others or with yourselves.
  • Maintain a “safe” distance from all clients, and others, of at least 1.5 metres
  • Maintain the one person per four (4) square metre rule
  • Have NO physical contact with any staff member, client, supplier or any other person whilst working for Kingdom Air Conditioning
  • Do not travel with any other staff member – please use your own vehicles ONLY, ie, no ride sharing
  • We recommend that you wear gloves at all times
  • We recommend that if you believe you should do so, wear a mask
  • Carry hand sanitiser at all times and use it regularly (see soap option below)
  • Wash your hands at your vehicle when you arrive at a job and when you leave the job and if you are on a job for a long period of time, also wash your hands regularly.  If you are unable to obtain hand sanitiser, please carry water and hand soap in your vehicles
  • Phones – we recommend using disposable wipes to wipe these down regularly as they are near your face and could possibly transfer anything that is on them to you
  • Keep your hands away from your face
  • When arriving home from the end of your day we recommend the following:
    Wash your hands before getting out of the van, put on gloves, make sure that all gloves etc that have been used that day are in a sealable plastic bag.  Seal the bag and place in the rubbish BEFORE entering your house.  Go straight to a shower. Put on disposable gloves and put dirty clothes into a plastic bag, then put these into the washing machine, washing only your work clothes and using an antibacterial wash.
  • If at any time you believe it is in your best interests to not come to work, please advise us accordingly and we will respect this
  • If you are unsure of ANYTHING, please ask us

IF YOU SUSPECT ANYTHING or ANYONE, YOU MUST NOTIFY Warren Brown or Jennie Brown IMMEDIATELY.

Please also note the following:
We will be minimising your movement between multiple work sites, therefore lowering your risk of exposure.  This will mean that installation work will be prioritised, and particularly sites with minimal people on site. All other work, such as services and breakdowns, will be assessed on an individual basis.